Skincare Specialist; London - Harvey Nichols


Job title: Skincare Specialist – Harvey Nichols London

Department: Luxury Retail – Harvey Nichols

Responsible to: Counter Manager

Salary: A competitive salary plus fantastic bonus structure and company benefits!

Hours: Rota basis across seven days – 40 hours per week with 1 hour paid lunch break


The Company 

Join one of the fastest growing, vibrant and innovative companies at the forefront of the beauty industry. The International Institute for Anti-Ageing (iiaa) is the home of Environ® Skin Care, jane iredale® mineral make-up and Advanced Nutrition Programme in the UK & Ireland. 

We innovate. We challenge. We transform skin health. If you have huge enthusiasm, thrive on being given responsibility and want to work with great products that make a difference to people’s lives we can offer you a job you won’t find anywhere else!


The Role 

We are seeking an enthusiastic and driven Skincare Specialist to join our  team of dedicated professionals in London, Harvey Nichols! The successful candidate will demonstrate superb customer service skills and have previous experience working in a comparable high end, luxury environment. You will thrive in a target driven role, enjoy building rapport and relationships with clients and creating bespoke skincare plans on an individual basis. 


• Conducting in-depth skin consultations using the latest skin imaging technology

• Performing mini electrical taster facials

• Recommending bespoke skincare packages for clients post consultation

• Helping to assist in any client queries

• Drive retail sales via interaction with customers and hosting on-counter/outreach events to achieve daily retail targets

• Deliver exceptional customer service

• Assist the Management Team with visual merchandising and adhere to counter guide lines

• Ensure counter is at full occupancy by raising awareness and introducing new clients to the brands


Candidate requirements

• At least one years’ experience in skincare and beauty sales, ideally in a high end environment

• A passion for beauty and results driven skincare

• positive can do attitude; we believe in having a positive and optimistic attitude about everything we do because it inspires others to have the same

• Proactive approach to sales

• High career aspirations

• Love the challenge of meeting and exceeding targets

• Confident, approachable and self-motivated

• Excellent verbal and written communication skills

• A keen eye for detail

• Ability to stay calm under pressure

• A good team player


The Perks 

• Private Health Care after two years - because we care about your health!

• Position to thrive. Whether you’re early in your career or an experienced professional, the iiaa provides you with everything you need to excel in your job and for personal growth. You will be actively encouraged to increase your skillset and to attend relevant events

• Huge discount on our fabulous products, plus an allowance to spend each month

• Discounts on treatments in our flagship salon, Skin3

• Workplace Pension Scheme, Childcare Vouchers, Flexible Working, Free Eye Test, to name just a few…..

• Recommend a Friend Scheme

• Hero of the Month, Yearly Rewards and Charity Raffles all go towards creating a working environment that is fun and enriching

• Our culture is very collaborative with a ‘family/community’ vibe


A note for Christmas 

Thank you very much for sending through your application for this opportunity with the iiaa.

All applications received after 13th December will be reviewed in the first week of January and we will endeavour to get back to suitable applicants as soon as possible.

In the meantime, we wish you a very merry Christmas and we will look forward to speaking with you in the new year!

The People Team